Important Information about Shipping:

SweetBliss artisan chocolates require careful handling so that they get to you in their most sublime state! Please read this shipping information carefully to understand when your order will be delivered and how much your shipping costs are.

Orders submitted before 2 p.m. on Mondays, Tuesdays, and Wednesdays will be shipped the same day, pending availability.

Orders placed on Thursdays before 2 p.m. may be held and shipped the following Monday, depending on the order’s projected transit time. This will prevent the chocolates from being held in the shipper’s warehouse over the weekend. If your order placed on Thursday before 2 p.m. will reach its destination overnight (either because you choose overnight shipping or your ship-to address is in a one-day transit zone), and we have your item in stock, we will ship the same day.

Ground shipping is unavailable to Canada; our website will not allow you to choose “Free Ground” or “Ground” as a shipping option for orders with a Canadian address. 

Warm-Weather Shipping:

If your order is shipping to an address with warm weather, our website will not allow you to choose “Free Ground” or “Ground” as a shipping option; next-day and 2nd-day shipping are the only options that will appear on your shipping-options screen so that your chocolates will not be damaged during shipping.

A Note Regarding Free Ground Shipping: Canceling items, combining orders, redeeming special offers, or changing your shipping address, speed, or preference might affect your order's eligibility for free ground shipping. 

Groupon and Living Social Shipping Restrictions:
Special offers, including Groupon and Living Social offers, are not eligible for free ground shipping. If some of the items you purchase qualify for free ground shipping but your order also contains other ineligible items, you'll be charged regular shipping fees for those ineligible items. Canceling items, combining orders or changing your shipping address, speed, or preference might affect your order's eligibility for free ground shipping. 

Returns:

Sorry, but we can accept no returns. We make every effort to satisfy our customers. Because our chocolates are made fresh daily and are free of preservatives, they will not stand up to the delays and handling involved in return shipping. If you find SweetBliss has made a mistake in your order, please call our customer service number, 212-725-6970. 

SweetBliss cannot be held responsible for damaged merchandise due to carrier mishandling (lost or stolen chocolates), weather (including melted chocolates shipped by ground), or undeliverable addresses.